Frequently Asked Questions (FAQs)

About Marshall Pharmacy Services

Why does Marshall Health have retail pharmacies?

Improving patient care is part of Marshall Health’s continued commitment to our community. We are always looking for new ways to build on our strengths and address areas of need. Providing on-site pharmacy services is an important aspect of caring for our patients and is critical to improving their quality of life.

What are the benefits of using Marshall Pharmacy?

Our pharmacies offer convenient, one stop shopping. Marshall pharmacists work directly with your doctor to coordinate your health care. The Marshall Pharmacy specializes in prescriptions written most commonly for patients of Marshall Health. Our pharmacy services are just another example of how the Marshall Health team works together to meet your healthcare needs.

What types of products will I find at Marshall Pharmacy?

Our retail pharmacies offer a wide selection of products, including prescription drugs, injectables, over-the-counter items, diabetic supplies and limited compounded products.

Using Marshall Pharmacy

How do I get my prescriptions refilled or transferred?

Marshall Pharmacy offers several convenient ways for getting refills. 1) Marshall Pharmacy can have them delivered to your home the next business day. 2) You can return to Marshall Pharmacy for your refills, or another pharmacy of your choice can call us and we will transfer the prescription to them for your refills. 3) You can also Request a Refill or Transfer a Prescription online through our Web site.

How do I let you know I'd like my discharge prescriptions filled here?

It's easy. Just let the staff or your nurse know you would like Marshall Pharmacy to fill your prescription(s), and they will notify the pharmacy for you.

Do you accept my prescription insurance plan?

We accept a majority of prescription insurance plans, and directly bill your prescription to your insurance provider. You are responsible for any co-payment required by your insurance carrier. Please check with your Marshall Pharmacy representative about traditional Ohio and Kentucky Medicaid.

What types of payment do you accept for prescriptions?

Marshall Pharmacy accepts cash, check, credit or debit cards and flex spending cards.

What if I forgot to bring my prescription insurance card?

Marshall Pharmacy will gladly call another pharmacy with your insurance information on file. Please ask your pharmacy representative for information about a sliding scale payment plan for uninsured patients.

Where is Marshall Pharmacy located?

Marshall Pharmacy offers two Huntington locations. Our Marshall University Medical Center site, at 1600 Medical Center Drive, is located on the ground floor on the left just as you enter the medical center. For customers entering through the hospital, it is located near the gift shop in the atrium.

Our Byrd Clinical Center location, at 1249 15th Street, is located just inside the second floor (street level) entrance on the left—on the far side of the Marshall Internal Medicine waiting area.

When is Marshall Pharmacy open?

The Marshall University Medical Center location is open 24 hours, 7 days a week. The Byrd Clinical Center location is open 8:30 a.m. to 5:30 p.m. Monday – Friday. Both locations are closed on weekends and holidays.

Marshall University
Medical Center
1600 Medical Center Drive
Ground Floor
Huntington, WV 25701

Open 24 hours
7 days a week

304-691-6879 (MURx)
304-691-6771 (Fax)

Erma Ora Byrd
Clinical Center
1249 15th Street
2nd Floor
Huntington, WV 25701

8:30 a.m. - 5:30 p.m.

304-691-8765 (Fax)